1. Who we are & how this policy applies
Arcadia is an online platform for skill-based games and sweepstakes-style experiences. This Privacy Policy applies to all users of the Platform, including visitors, registered players and administrators, regardless of where you access Arcadia from.
By creating an account or using the Platform, you agree that your information will be handled as described in this Privacy Policy. If you do not agree, you should not use the Platform.
2. Information we collect
- Account data: name or username, email address, password, hashtag, profile photo, verification status, and account preferences.
- Gameplay & transaction data: games played, match results, scores, wagers, balances, deposits, withdrawals, and in-game actions where recorded.
- Device & usage data: IP address, device identifiers, browser type, operating system, approximate location, log data, and interaction data (pages viewed, buttons clicked, session times).
- Communication data: messages and support requests you send to us, plus metadata associated with chat or messaging features.
- Third-party data: where you sign in or pay through third parties (such as wallet providers, payment processors or social login), we may receive limited profile or payment-related information in line with their privacy settings and policies.
3. How we use your information
- To create and maintain your Arcadia account.
- To operate games, match players, resolve outcomes, and maintain leaderboards and statistics.
- To process payments, deposits, withdrawals and any rewards available on the Platform.
- To secure the Platform, detect fraud, prevent abuse and enforce our Terms & Conditions.
- To understand how players use the Platform and improve performance, balancing, design and features.
- To communicate with you about updates, security notices, account changes, promotions or important changes to our policies (including where required by law).
4. Legal bases for processing
Where privacy or data protection law requires a legal basis, we typically rely on:
- Performance of a contract (to provide you the Platform).
- Our legitimate interests (such as security and analytics).
- Compliance with legal obligations (such as anti-fraud or record-keeping requirements).
- Your consent (for certain optional uses, such as some cookies or marketing communications).
5. When we share your information
We do not sell your personal information. We may share it:
- With service providers who help us operate the Platform (for example, hosting, analytics, customer support, email, payment processing, anti-fraud).
- With other players where it is necessary to operate the Platform (for example, usernames, avatars and match history in lobbies and leaderboards).
- With regulators, authorities or law enforcement where required by law or where we reasonably believe it is necessary to protect Arcadia, our community or others.
- In connection with a business transaction (such as a merger, acquisition or transfer of assets), subject to appropriate safeguards.
6. Data retention, your rights & other important information
6.1 How long we keep data
We keep your personal information for as long as necessary to provide the Platform, meet legal requirements, resolve disputes and enforce our agreements. Where information is no longer needed, we will delete it or anonymise it.
6.2 Your privacy rights
Depending on your location, you may have rights such as:
- Accessing a copy of the personal information we hold.
- Requesting corrections to inaccurate information.
- Requesting deletion of certain information, or restriction of processing in some circumstances.
- Objecting to certain processing, including direct marketing.
- Withdrawing consent where we rely on it (without affecting prior processing).
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
6.3 Children & age restrictions
Arcadia is intended for adults and is not directed at children. You must be old enough to enter into a binding contract and meet any local age and legal requirements that apply to skill-based games and sweepstakes in your jurisdiction. We do not knowingly collect personal information from children. If you believe a minor has created an account, please contact us so we can take appropriate action.
6.4 Contact & updates to this policy
If you have questions or concerns about this Privacy Policy or how your information is handled, you can contact us at:
Email: support@arcadiagames.io
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by email or an in-app notice). Your continued use of the Platform after changes take effect means you accept the updated policy.
